Solutions Engineer

• Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
• Investigate complex issues, diagnose product bugs, and resolve requests
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
• Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
• Contribute to the development of best practices, team processes, and peer training
• Be a leader by example within the team

Senior Solutions Engineer

Staff Solutions Architect

Member of Technical Staff – Solutions Architect, GenAI

Senior Solutions Architect – RapidScale

Solutions Architect

Principal C2M Solution Architect