Operations

• Develop a deep understanding of the current system platforms used by Disney Advertising to successfully support the applications.
• Serve as the primary liaison for all daily/weekly communication and training support needs, ensuring consistency and clarity across stakeholders.
• Owner of the daily/weekly communication and training tracking for Business Operations & Enablement.
• Establish trust as a go-to partner for Linear, Addressable, Policy, and CRM user support, with a primary focus on the sales team.
• Take ownership of Linear, Addressable, Policy, and CRM user support requests submitted via the designated support channels
• Investigate reported user issues to pinpoint root causes and propose potential solutions.
• Document and escalate system problems and bugs to the appropriate technology resources.
• Champion best practices and capabilities to enhance the user experience within applications.
• Collaborate with the Sales Enablement team to stay current on Systems roadmap features and functionality.
• Analyze user adoption trends and offer feedback to the Sales Enablement team for necessary improvements.
• Engage in cross training with peers on Linear, Addressable, Policy, CRM, and other platforms as required.
• Leverage analytics to support training and product needs, sharing these insights to Sales Enablement for backlog prioritization
• Enhance and streamline communication to stakeholder teams regarding new releases, updates, and issues in collaboration with counterparts and leadership, ensuring consistent messaging to the user community.
• Organize feedback sessions with user community to continuously enhance training and support of the application.
• Develop materials and tools essential for onboarding new users and existing users, fostering enthusiasm for system training and the tool.
• Strategically plan and schedule training sessions in coordination with the Sales Enablement team.
• Lead creation of training materials in a concise and learner friendly manner
• Serve as the primary trainer for the Linear, Addressable, Policy, and CRM tool set.
• Champion best practices partnering with Ad Platforms and across Sales Enablement

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