Product Manager

• You will help shape the future of our internal tools, focusing on customer support tooling.
• Work closely with engineers, designers, and stakeholders to develop features that enhance the experience of both customer support agents and streaming customers.
• Assist with the product development lifecycle for internal commerce tools, from discovery and ideation through delivery and iteration.
• Gather and analyze feedback from end-users to identify pain points and opportunities for improvement, directly informing product enhancements.
• Support product launches and user adoption initiatives by creating documentation, presentations, and training materials.
• Participate in team meetings, contributing your ideas to improve tools, workflows, and user experiences.
• Conduct research on industry trends, best practices, and competitive tools to inform product decisions.

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