Social Media Business Analyst
The Walt Disney Company
full-time
Posted on:
Location Type: Hybrid
Location: Santa Monica • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $64,300 - $86,200 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Create and manage a detailed and robust project tracking Airtable with automations and multiple views to facilitate ease of use for stakeholders
- Manage social reply global repository
- Run weekly scrums, track, coordinate and update all tasks and projects daily
- Attend launch meetings and run weekly internal launch syncs to plan launch related projects, strategize, and build out workback schedules
- Monitor cross org dependencies and update project Airtable as needed
- Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create ad-hoc reporting as needed
- Create documentation as needed across tools, platforms, and workflows
- Maintain and improve intake request form feeding social’s project tracker Airtable
- Build and maintain accurate global headcount reporting and manage permission requests for social tools
- Partner with VX Social Leaders and cross team partners to support new business needs as they arise
Requirements
- Bachelor's degree or equivalent professional experience
- 3+ years’ experience in a social media role
- High proficiency with X (Twitter) and Facebook platforms
- Elevated experience with social management platforms (ex: Sprout, Sprinklr, AppFollow) and analytics systems
- High proficiency with reporting tools (e.g., Tableau, Adobe Analytics, AirTable)
- Proficiency in Microsoft Suite, JIRA, Salesforce, Google Suite
- Strong technical acumen and project management experience
- Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementreportinggap analysisdocumentationsocial media managementanalyticsautomationscrumdata analysisQC metrics
Soft skills
flexibilitycommunicationcollaborationstrategic planningorganizational skillsproblem-solvingleadershipadaptabilityattention to detailstakeholder management