Director, Portfolio Operations – Hospitality
Aramark
Associate Manager, Sales Enablement – Specialized Ops
The Walt Disney Company
full-time
Posted on:
Location Type: Office
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $91,200 - $122,300 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Develop a deep understanding of the current system platforms used by Disney Advertising to successfully support the applications.
- Serve as the primary liaison for all daily/weekly communication and training support needs, ensuring consistency and clarity across stakeholders.
- Owner of the daily/weekly communication and training tracking for Business Operations & Enablement.
- Establish trust as a go-to partner for Linear, Addressable, Policy, and CRM user support, with a primary focus on the sales team.
- Take ownership of Linear, Addressable, Policy, and CRM user support requests submitted via the designated support channels
- Investigate reported user issues to pinpoint root causes and propose potential solutions.
- Document and escalate system problems and bugs to the appropriate technology resources.
- Champion best practices and capabilities to enhance the user experience within applications.
- Collaborate with the Sales Enablement team to stay current on Systems roadmap features and functionality.
- Analyze user adoption trends and offer feedback to the Sales Enablement team for necessary improvements.
- Engage in cross training with peers on Linear, Addressable, Policy, CRM, and other platforms as required.
- Leverage analytics to support training and product needs, sharing these insights to Sales Enablement for backlog prioritization
- Enhance and streamline communication to stakeholder teams regarding new releases, updates, and issues in collaboration with counterparts and leadership, ensuring consistent messaging to the user community.
- Organize feedback sessions with user community to continuously enhance training and support of the application.
- Develop materials and tools essential for onboarding new users and existing users, fostering enthusiasm for system training and the tool.
- Strategically plan and schedule training sessions in coordination with the Sales Enablement team.
- Lead creation of training materials in a concise and learner friendly manner
- Serve as the primary trainer for the Linear, Addressable, Policy, and CRM tool set.
- Champion best practices partnering with Ad Platforms and across Sales Enablement
Requirements
- 4+ years experience in Sales Analytics, or Revenue Operations
- 2+ years experience with Salesforce and analytics
- 2+ years experience with Marketing Cloud or similar tooling to support communications
- 2+ years experience with sending communications and supporting training initiatives
- Exposure to/experience with ad sales and ad tech
- Track record of collaboration, consensus-building and project management across functional areas and levels of seniority
- Knowledge of and enthusiasm for emerging media and technology
- Excellent analytical skills (Excel) with the ability to present complex data simply (Salesforce dashboards, PowerPoint)
- Practical, with ability to prioritize work and make a recommendation based on analysis and input from stakeholders
- Strong strategic skills that provide business insight and support decision-making
- Ability to lead meetings, listen and communicate effectively across functions / levels
- Adept at simultaneously managing multiple work streams and prioritizing work that has the most impact and urgency
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- A flexible team member who is willing to jump in as needed
- Bachelor’s Degree
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- full range of medical, financial, and/or other benefits, dependent on the level and position offered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sales AnalyticsRevenue OperationsSalesforceMarketing CloudExcelSalesforce dashboardsPowerPointData analysisUser supportTraining material creation
Soft skills
CollaborationConsensus-buildingProject managementAnalytical skillsStrategic skillsCommunicationInterpersonal skillsFlexibilityPrioritizationLeadership
