The Vomela Companies

Project Manager

The Vomela Companies

full-time

Posted on:

Location Type: Office

Location: Kent • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $24 - $28 per hour

About the role

  • Customer Service Excellence: Serve as the primary point of contact for customer inquiries, concerns, and issues. Resolve customer complaints and questions with professionalism, patience, and a positive attitude. Maintain a thorough understanding of our products, services, and company policies to provide accurate and helpful information to customers. Utilize problem-solving skills to address and resolve customer issues in a timely and efficient manner.
  • Customer Engagement and Retention: Promote customer engagement by actively listening to their needs and providing personalized solutions. Identify opportunities to upsell and cross-sell products and services, while ensuring a positive customer experience. Proactively engage with customers to gather feedback and identify areas for improvement.
  • Production Support: Produce, Manage, and maintain estimates and orders that are currently in production. Process orders, estimates, and invoices according to company policies and procedures. Collaborate with the sales and marketing teams to support their customer’s needs and ensure a seamless customer experience. Maintain communication for the successful completion of orders from start to finish Assist with the development and implementation of customer service strategies and initiatives.

Requirements

  • "Print" experience is a big plus, but we are willing to train the right candidate.
  • Excellent verbal and written English communication skills.
  • Positive attitude and willingness to learn and adapt to new processes.
  • Comfortable using a calculator for calculating basic pricing and sizes
  • Strong customer service orientation and ability to handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work as part of a team and independently.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingorder processingestimate managementinvoice processingupsellingcross-sellingprint experiencebasic pricing calculations
Soft Skills
communicationpositive attitudeadaptabilitycustomer engagementmultitaskingteamworkindependencepatiencelistening skills