Corporate IT Services Operations Lead

The Voleon Group

Corporate IT Services lead improving support operations at Voleon, an AI-driven investment manager. Managing service delivery, automation, escalations, and future team growth.

Posted 8/4/2026full-timeBerkeley • California • 🇺🇸 United StatesSenior💰 $135,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical leadership in IT service delivery, with expertise in endpoint management, SaaS administration, and incident management. Proven ability to mentor teams, manage performance, and drive process improvements using data-driven decision-making.

Highest-signal resume keywords

Technical LeadershipPeople ManagementEndpoint ManagementPowerShell AutomationITIL Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementSaaS AdministrationIdentity/Access ManagementNetworkingInfrastructure ManagementPowerShellPythonBash ScriptingInfrastructure-as-CodeAI Tools

Soft Skills

Stakeholder ManagementCommunication SkillsMentoringAnalytical MindsetProcess Improvement

Tools & Technologies

Jira Service ManagementITILAutomation ToolsMetrics and KPIsSelf-Service Tools

Certifications & Qualifications

ITIL 4ACSPMicrosoft 365JamfCompTIAPMPAgile

Industry Keywords

Financial ServicesRegulated EnvironmentsZero-TrustEDRDEX Tools

Tech Stack

Tools & technologies

JamfPMPPython

About the role

Key responsibilities & impact

Provide technical and operational leadership for the Corp-ITS team, setting service delivery standards and mentoring team members
Grow into and exercise direct people management, including performance conversations, career development, hiring, and team culture building
Coordinate between Corp-ITS, Corp-ITE, Security, and business stakeholders
Lead IT service delivery strategy, including service desk operations, SLA management, incident response, continuous improvement, metrics, and performance tracking
Use AI tools to improve ticket triage, self-service, and process improvement
Manage complex escalations and critical incidents as the highest-level technical resource
Perform hands-on troubleshooting, platform administration, endpoint management, and infrastructure operations
Mentor junior team members and drive resolution of complex technical issues
Lead cross-functional IT projects involving rollouts, upgrades, automation, and security implementations
Own IT service delivery processes, documentation, SLAs, runbooks, and SOPs; drive improvements and automation
Build relationships across IT and the organization and facilitate communication and collaboration

Requirements

What you’ll need

5–8+ years of progressive IT experience across support, operations, and technical leadership
Proven technical leadership, including mentoring, setting direction, and influencing decisions
2+ years of direct people management experience, including performance management, career development, and team culture building
Strong technical foundation across endpoint management, SaaS administration, identity/access, networking, and infrastructure
Proficiency in PowerShell, Python, and Bash automation and scripting
Understanding of infrastructure-as-code approaches
Hands-on ITIL experience in service design, incident management, and continuous improvement
Jira Service Management experience building and operating workflows, including automation rules, SLA configuration, and reporting
Exceptional stakeholder management and communication skills; ability to influence without formal authority
Experience leading cross-functional projects from planning through delivery
Strong analytical and process improvement mindset; experience with metrics, KPIs, and data-driven decisions
Experience supporting highly technical users such as engineers, data scientists, and researchers
Demonstrated use of AI tools such as LLM-based triage, chatbot/self-service, or workflow intelligence
Preferred: experience with IT metrics, KPIs, and service delivery reporting
Preferred: experience coordinating and supporting distributed or hybrid teams
Preferred: ability to adapt and execute during organizational change
Preferred: working knowledge of zero-trust, EDR, SaaS management, and DEX tools
Relevant IT certifications are preferred, including ITIL 4, ACSP, Microsoft 365, Jamf, CompTIA, PMP/Agile, or leadership certifications
Experience in financial services or other regulated environments preferred
Must be legally authorized to work in the United States

Benefits

Comp & perks

Highly competitive compensation and benefits packages
Technology talks by company experts
Beautiful modern office
Daily catered lunches
Medical coverage
Dental coverage
Vision coverage
Life and AD&D insurance
20 days of paid time off
9 sick days
401(k) plan with a company match
Potential $7,500 referral bonus for a successfully hired and employed referred candidate