FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Knowledge Analyst
The Very GroupKnowledge Analyst defining, creating and maintaining knowledge content for Customer Care operations at Very. Supporting knowledge management strategy and enhancing customer outcomes.
About the role
Key responsibilities & impact- Define, create and maintain knowledge content to reflect operational processes
- Support the Knowledge manager in leading the Customer Care and knowledge strategy
- Create, maintain and publish content in line with strategic plans
- Measure and analyse the effectiveness of the knowledge management tool
- Conduct external research and benchmarking
Requirements
What you’ll need- Previous experience in copy writing or working in a knowledge environment
- Experience in a contact centre environment would also be valuable
- Eye for detail, naturally proactive
- Ability to communicate in an informative and engaging manner
- Passion and pride in your work
- Ability to connect, collaborate and be a team player
Benefits
Comp & perks- Flexible, hybrid working model
- Inclusive culture and environment, check out our Glassdoor reviews
- 23 days holiday + bank holidays
- Udemy learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
copy writingknowledge managementcontent creationcontent publishingdata analysisbenchmarking
Soft Skills
attention to detailproactivecommunicationteam collaborationengagement