The Very Group

Senior Delivery Manager – Customer, Marketing Tech

The Very Group

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • 🇬🇧 United Kingdom

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Job Level

Senior

About the role

  • Lead cross‑disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers.
  • Facilitate squad ceremonies (stand‑ups, planning, reviews, retrospectives) and remove blockers.
  • Create and manage delivery plans; align dependencies across squads and initiatives.
  • Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts.
  • Coach teams to ship high‑quality solutions regularly and predictably, using metrics to drive continuous improvement.
  • Role-model excellent delivery principles and a culture of performance, accountability and learning.
  • Lead planning cycles across squads and contribute to quarterly/portfolio planning.
  • Balance technical and product priorities across multiple roadmaps to maximise value delivery.
  • Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation.
  • Escalate appropriately through Portfolio Management and portfolio governance where needed.
  • Build and run fit‑for‑purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO).
  • Ensure decisions are documented with the right level of sign‑off.
  • Keep delivery in scope; manage change requests and surface impacts early.
  • Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager.
  • Coordinate internal teams and partners to maintain flow across services and squads.
  • Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required.
  • Input into business cases and benefits tracking; support investment decisions with clear advice and data.
  • Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time).
  • Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams.
  • Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders.
  • Foster a high‑trust, collaborative culture across internal teams and external partners.
  • Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits.
  • Provide regular initiative and roadmap reporting, highlighting risks and mitigations.
  • Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions.

Requirements

  • A proven ability to govern large, complex, and cross-functional initiatives
  • Good commercial and financial acumen.
  • Proficient in Agile, waterfall and Hybrid delivery models.
  • Strong grasp of Kanban
  • Good capacity planning.
  • Can recognise when something does not work and encourage a mindset of experimentation.
  • Able to listen to the needs of technical and business stakeholders and interpret them.
  • A bias towards action, always finding ways to remove barriers to rapid delivery.
  • Strong stakeholder and 3rd party management skills.
  • Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales.
  • Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
  • Can identify dependencies in plans across services and coordinate delivery.
  • Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo.
  • They fully understand the environment they work in and can prioritise the most important or highest value tasks.
  • Has the ability to reflect, and be resilient
  • Clear, concise communication; strong facilitation and negotiation
Benefits
  • Flexible, hybrid working model
  • Inclusive culture and environment, check out our Glassdoor reviews
  • £1000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Udemy learning access
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.co.uk
  • Matched pension up to 6%
  • More benefits can be found on our career site

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AgilewaterfallHybrid delivery modelsKanbancapacity planningrisk managementbudget managementmetrics reportingcontinuous improvementdelivery planning
Soft skills
stakeholder managementcommunicationfacilitationnegotiationteam buildingproblem-solvingcollaborationresilienceadaptabilityleadership