Contact Center Care Coordinator

The US Oncology Network

Contact Center Care Coordinator coordinating patient services for Texas Oncology, the largest community oncology provider in Texas. Handling phone, email, and chat inquiries while scheduling appointments and resolving patient concerns.

Posted 8/7/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on healthcare coordination, effective communication, and problem-solving abilities. Proficient in managing customer interactions and utilizing Electronic Medical Record (EMR) systems to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceHealthcare CoordinationElectronic Medical Record (EMR) SystemsMicrosoft Office ProficiencyCall Center Technology Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service PrinciplesMedical Terminology FamiliarityCall Center TelephonyTime ManagementProblem-Solving Skills

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProfessional Telephone EtiquetteAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft OfficeCRM SoftwareElectronic Medical Record (EMR) Systems

Industry Keywords

Healthcare ServicesCustomer InquiriesService-Level MetricsPatient SupportContact Center

About the role

Key responsibilities & impact

Provide outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions
Schedule appointments and provide support, education, and guidance to patients and providers
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products and services
Resolve customer complaints and concerns
Document customer interactions and record inquiry, comment, and complaint details
Follow up with customers to ensure issues are resolved satisfactorily
Meet or exceed service-level quality and productivity metrics
Stay up to date with product, service, and promotion information
Collaborate with team members to provide excellent customer service
Perform other duties assigned by Contact Center leadership

Requirements

What you’ll need

High school graduate or equivalent
One year of experience in customer service, call center, or healthcare-related role
Previous healthcare experience and familiarity with medical terminology
Computer skills and proficiency in Microsoft Office
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience with Electronic Medical Record (EMR) systems
Excellent listening, interpersonal, and verbal and written communication skills
Professional, pleasant, and respectful telephone etiquette
Ability to communicate effectively and clearly with callers, colleagues, and managers
Strong problem-solving and critical-thinking skills
Ability to manage time effectively and prioritize tasks to meet service-level metrics
Ability to handle multiple tasks, including answering calls, responding to emails, and updating customer records
Knowledge of Microsoft Office and CRM software
Ability to work collaboratively with colleagues and managers
Ability to adapt quickly to changes in caller needs, company policies, and procedures
Must reside in the state of Texas

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability coverage
Long-term disability coverage
401(k) plan with company match
Wellness program that rewards employees for tracking steps
Tuition reimbursement
Employee Assistance program
Retailer discounts