The Trustees of Reservations

Associate

• Represent The Trustees membership program at properties, events, and community engagement opportunities throughout Massachusetts.
• Engage visitors in meaningful conversations about membership, tailoring messaging to individual interests and experiences.
• Support on-site membership acquisition efforts and assist visitors with membership enrollment and related questions.
• Accurately process memberships and ensure data is collected and recorded appropriately.
• Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.
• Participate in membership-focused events and outreach activities throughout the year, with increased field presence during peak visitation seasons.
• Assist with maintaining membership sales materials, signage, and promotional resources at assigned properties.
• Support the delivery of membership engagement initiatives in partnership with property teams and Membership staff.
• Represent The Trustees at community events, partner programs, and other public-facing opportunities.
• Assist with the delivery of membership training and support resources for property-facing staff.
• Share visitor feedback, membership trends, and observations from the field to help improve engagement strategies and visitor experiences.
• Collaborate with Membership and property teams to support membership acquisition goals and organizational priorities.
• Perform other duties and special projects as assigned.

Member Engagement Associate

Manager

• Membership is one of the most important ways people connect with The Trustees and invest in our mission to protect and share Massachusetts' special places.
• As the Manager of Membership Engagement, you will lead efforts to grow membership by bringing The Trustees' value proposition directly to visitors, event attendees, and communities across the Commonwealth.
• You will serve as the organization's field-based membership leader—building relationships with property teams, creating a culture of membership engagement across our network of reservations, and developing strategies that convert visitors into members and members into lifelong supporters.
• Through training, coaching, outreach, and direct engagement, you will help strengthen the connection between the experiences people have at our special places and their commitment to our mission.
• Develop and execute statewide membership acquisition and engagement strategies that increase visibility, drive membership growth, and strengthen collaboration between the Membership team and property-based staff.
• Represent The Trustees membership program in the field, engaging visitors through meaningful conversations that connect their experiences to the value and impact of membership.
• Build and manage a pipeline of prospective members, leveraging field interactions and follow-up opportunities to drive conversion.
• Monitor and analyze membership acquisition performance, including memberships sold, prospect engagement, and visitor outreach activities.
• Partner with Membership to ensure timely follow-up and stewardship of prospective members.
• Build and maintain strong working relationships with property managers and site-based staff across The Trustees' statewide network of reservations.
• Design and deliver membership engagement and sales training that equips property-facing staff with the knowledge, tools, and confidence to promote membership.
• Develop and maintain membership resources and toolkits that support consistent messaging and visitor engagement across properties.
• Conduct regular property visits and training sessions to strengthen membership visibility and support local engagement efforts.
• Develop and implement seasonal, event-based, and campaign-specific strategies to increase membership acquisition and engagement.
• Partner with Marketing to align field-based outreach efforts with organizational campaigns, messaging, and brand standards.
• Track, analyze, and report on membership acquisition activities, outcomes, and trends to inform strategy and decision-making.
• Participate in a minimum of five on-property or external engagement events per year, supporting membership sales, visitor outreach, and The Trustees' field presence across Massachusetts.
• Perform other duties and special projects as assigned.

Member Engagement Associate

Manager, Member Engagement