Lead Operations Manager – Clinic

The Treetop ABA

Lead Operations Manager coordinating operations across clinics and service regions in behavioral health. Ensure quality care, empower teams, and foster operational excellence.

Posted 4/24/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead & Develop Teams
Directly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple sites and states
Set clear expectations, drive accountability, and support professional growth
Build strong, engaged teams aligned around client outcomes
Own Operational Excellence
Establish clear expectations and standards, and ensure proper communications for Technician engagement and stability, client retention and satisfaction, fulfillment of prescribed therapy, service continuity and recovery from disruption
Ensure consistent execution of The Treetop’s client lifecycle procedures across sites
Monitor service fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention of both clients and technicians
Identify trends, risks, and bottlenecks; implement corrective action plans
Champion the Client & Family Experience
Ensure Operations Managers maintain strong, proactive relationships with families once services are active
Oversee escalation management for high-risk or complex client situations, including service disruptions and pending discharges
Reinforce a family-centered approach that balances operational efficiency with compassionate, responsive care
Support and Retain Quality Technicians
Ensure Operations Managers maintain strong, proactive relationships with technicians once they are assigned to a client
Create workflows to document and track technician satisfaction and performance
Build processes to and work with scheduling to ensure adequate hours for technicians
Partner & Scale
Collaborate with Clinical, Scheduling, Recruiting, and Executive leaders to ensure adherence to payer requirements, internal policies, and SOPs across all operational teams
Help design and refine compensation and incentive plans for Operations Managers that are aligned with client outcomes and service fulfillment
Support growth, standardization, and continuous improvement across regions, and drive continuous improvement initiatives using data in Salesforce

Requirements

What you’ll need

5+ years in healthcare, behavioral health, ABA, or multi-site operations
3+ years leading managers or senior team members
Strong coaching, accountability, and performance-management skills
Experience with clinic-based and/or home-based care models
Comfortable working in EMRs and scheduling systems (Lumary, CentralReach, or similar)
Experience using reporting and dashboards in Salesforce strongly preferred
Bachelor’s degree preferred (advanced degree a plus)

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance
401(k) with company match
Paid Time Off & Paid Holidays
Paid Training
Supportive team culture: Fun, collaborative, and focused on professional growth

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

coachingperformance managementoperational excellencedata analysisworkflow creationtrend identificationrisk managementcorrective action planningclient lifecycle proceduresservice fulfillment

Soft Skills

leadershipteam buildingcommunicationaccountabilityrelationship managementproblem-solvingproactive engagementcompassionate careorganizational skillscontinuous improvement

Certifications

Bachelor's degreeadvanced degree