Operations Manager

The Travel Corporation

Operations Manager at TTC responsible for supporting Travel Directors and Trip Managers for seamless travel experiences. Collaborates across teams to ensure operational excellence and guest satisfaction.

Posted 5/22/2026full-timeCosta Mesa • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,304 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate on pre-departure preparations for assigned trips with the Operations Admin, Contracting, and Travel Experiences teams as needed
Create, update, and maintain detailed itineraries (“technicals”) and operational components in line with brand and client standards
Manage special needs and accessibility requests (dietary, mobility, medical) to ensure ADA compliance and exceptional guest care
Monitor trip performance throughout the season, proactively resolving issues and escalating when needed
Track partner and service quality, sharing feedback through structured reviews through mid – and post-season meetings
Prepare for and oversee VIP or partner travel, ensuring all special arrangements and requests are executed flawlessly
Conduct pre-trip briefings and post-trip debriefings to align TDs/TMs with brand standards and trip updates
Provide ongoing feedback to TDs/TMs, sharing insights with the Director of Operations (and workstream leads where appropriate) on performance and training needs
Coordinate TD logistics such as transfers, relocation, accommodations, and administrative documentation (finance workbooks, advances, etc.)
Build and maintain strong relationships with internal teams and third-party partners to ensure smooth trip execution
Support TTC and Key Account/Custom Group customers with operational requests, including group transfers, guest coordination, or lost-item follow-ups
Communicate proactively with partners to clarify service expectations and uphold consistency across all departures
Participate in after-hours on-call rotation to resolve guest or operational emergencies in real time
Collaborate across teams on seasonal infrastructure setup (Teams, SharePoint, Salesforce, TOPS, TD website, etc.) and annual events such as the Trip Manager & Travel Director Meeting
Contribute to process improvement by observing and participating in live trips, preparing reports, and sharing recommendations for future enhancements
Travel on short notice within the U.S. and Canada is a function of the role and non-negotiable.

Requirements

What you’ll need

2+ years of experience in travel operations, group travel management, or related hospitality fields
Demonstrated ability to manage multiple priorities, balance deadlines, and maintain accuracy under pressure in a fast-paced environment
Proficiency in Microsoft Office 365 (Teams, SharePoint, Excel, Outlook)
Strong written and verbal communication skills, with the ability to build productive relationships across internal teams, suppliers, and Travel Directors
Proven reliability and professionalism, including participation in the on-call rotation and flexibility to travel as business needs require
High attention to detail, organization, and proactive problem-solving skills with a focus on exceptional service delivery
Communication and influence skills with the ability to clearly communicate ideas, build rapport, and influence others to achieve effective outcomes
Strong collaboration and ability to work effectively across teams, building strong relationships to deliver shared goals
Adaptability and the ability to respond effectively to change, adjusting priorities and approach to meet evolving needs
Quality and attention to detail by ensuring accuracy, consistency, and high standards in all work, minimizing risk and rework
Resiliency and drive by maintaining energy and focus in challenging environments, persisting to achieve results
Ability to develop self and other by actively seeking growth and supporting the development of others to build capability and performance.

Benefits

Comp & perks

Participation in on-call rotation
Attendance at the annual Travel Director/Trip Manager Meeting
2–3 week-long office visits to Costa Mesa office per calendar year required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

travel operationsgroup travel managementitinerary managementADA complianceproblem-solvingprocess improvementreport preparationguest coordinationoperational documentationmulti-priority management

Soft Skills

communication skillsrelationship buildingattention to detailorganizationadaptabilitycollaborationresiliencyinfluence skillsproactive problem-solvingprofessionalism