Contact Center Trainer

The Travel Corporation

Contact Center Trainer developing and delivering training programs for contact center employees remotely. Supporting performance excellence and employee engagement for TTC’s brands across the USA.

Posted 5/12/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $30 - $33 per hourWebsite

About the role

Key responsibilities & impact

Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands.
Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems.
Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention.
Create and maintain a monthly training calendar with clear class descriptions for employees and managers.
Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence.
Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities.
Track training impact and provide actionable insights on employee performance and progression.
Support professional development initiatives across all brands and contribute to special training projects.
Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery.
Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective.
Communicate training updates and share resources through Viva Engage and other internal platforms.
Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy.
Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one.
Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

Requirements

What you’ll need

At least one year of experience in training, facilitation, learning & development, or coaching role.
Proven experience delivering instructor-led and/or virtual training programs in a fast-paced operational environment.
Strong communication, presentation, and facilitation skills.
Ability to engage diverse audiences with creativity, patience, and professionalism.
Proven ability to manage multiple priorities with flexibility and composure in a fast-paced environment.
Experience in a reservations, training, or contact center role within travel or hospitality.
Working knowledge of TTC brands and products.
Advanced proficiency with Microsoft 365 including MS Teams.
Advanced proficiency with data presentation tools and webinar platforms.
Experience using key systems such as Tropics, Genesys, and Salesforce.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program designfacilitationlearning & developmentcoachingdata presentationvirtual trainingdigital learning solutionscontent creationemployee performance trackingonboarding

Soft Skills

communicationpresentationfacilitationcreativitypatienceprofessionalismflexibilitycomposureengagementcollaboration