Contact Center Sales Agent

The Travel Corporation

Contact Center Sales Agent guiding guests through the vacation planning journey. Utilizing a consultative sales approach while achieving performance targets in a remote setup.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement.
Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
Build loyalty and repeat business through personalized service and long-term relationship building.

Requirements

What you’ll need

Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas.
Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product.
CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support.
Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business.
Team Player – You share wins, collaborate generously, and contribute to a positive sales culture.
Remote Structured Environment Readiness - You bring experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures.
Schedule Flexibility - You’re adaptable and able to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays based on business needs.
Peak Season Commitment - You’re willing to step in during high-volume periods and support overtime needs when demand increases.
Industry Commitment - You’re open to becoming TICO Certified (Travel Industry Council of Ontario) within your first 60 days of employment, with TTC covering the cost of your initial certification attempt.
Ability to start full-time if hired, on June 17, 2026.

Benefits

Comp & perks

Competitive Compensation - $18/hour plus performance-based incentives
Earn More with Uncapped Incentives: Along with a base rate of $18/hour , this role offers uncapped performance-based incentive opportunities.
High performers typically average about $10,000 in additional annual incentive earnings , with top performers earning even more.
Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consultative saleslead follow-uprelationship buildingquota achievementCRM navigationB2B salesB2C salesKPI achievementoutbound engagementproduct knowledge

Soft Skills

goal-orientedactive listeningteam playeradaptabilityengagementrapport buildingcollaborationauthenticityflexibilitycommitment

Certifications

TICO Certification