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Contact Center Sales Performance Leader
The Travel CorporationContact Center Sales Performance Leader at TTC, leading a high-performing sales team to achieve targets and deliver guest satisfaction. Engaging in coaching and sales strategies to drive performance.
About the role
Key responsibilities & impact- Lead and inspire a sales team to meet and exceed monthly revenue, conversion, and upsell targets.
- Motivate agents through sales contests, recognition programs, and coaching.
- Analyze sales performance and implement strategies to improve results.
- Conduct regular 1:1 coaching sessions focused on sales techniques, objection handling, and closing skills.
- Ensure every sales interaction is guest-centric, consultative, and aligned to TTC’s brand promise.
Requirements
What you’ll need- Minimum 3 years in a sales-driven contact center environment, including at least 1 year in a leadership role.
- Proven track record of achieving and exceeding sales targets in a B2C environment.
- Strong coaching skills with the ability to develop high-performing sales teams.
- Expertise in sales techniques, including upselling, cross-selling, and consultative selling.
- Proficiency in CRM and contact center technology, with experience generating and interpreting sales reports.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales techniquesupsellingcross-sellingconsultative sellingsales performance analysiscoaching
Soft Skills
leadershipmotivationteam developmentcommunicationguest-centric approach