The Travel Corporation

Contact Center Service Agent

The Travel Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 per hour

About the role

  • Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
  • Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience.
  • Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
  • CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
  • Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
  • Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

Requirements

  • Customer-Focused - A genuine passion for delivering exceptional service.
  • Consultative Selling - Skill in upselling while enhancing the overall guest experience.
  • Problem Solver - Ability to quickly and effectively resolve guest issues.
  • Team Player - Strong collaboration skills and commitment to achieving shared goals.
  • Ability to work fully remote in our contact center.
  • Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs.
  • Ability to work overtime as needed during peak periods.
  • Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
Benefits
  • Competitive Compensation - $18/hour plus performance-based incentives.
  • Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence.
  • Spot Awards Recognition for exceptional service moments and outstanding teamwork.
  • Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
  • Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM ManagementUpsellingConsultative Selling
Soft Skills
Customer-FocusedProblem SolverTeam PlayerCollaborationRelationship Building
Certifications
TICO Certification