Loss Prevention Associate

The TJX Companies, Inc.

Loss Prevention Associate safeguarding Marshalls retail store operations for TJX. Deterring loss, monitoring customers, reporting incidents, and supporting safe in-store shopping.

Posted 8/19/2026full-timeDurham • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $14 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while exercising sound judgment in loss prevention and customer service. Capable of maintaining a professional demeanor and adhering to company policies in a retail environment.

Highest-signal resume keywords

Verbal CommunicationWritten CommunicationDecision-Making SkillsCustomer ServiceRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss PreventionIncident DocumentationSafety SweepEmergency Response Guide Review

Soft Skills

InitiativeTime ManagementOrganizational SkillsCourtesyRespect

Tools & Technologies

AIIM Case ManagementCompany-Issued RadioBody-Worn Camera

Industry Keywords

RetailSecurityCompany PoliciesCustomer Experience

About the role

Key responsibilities & impact

Support the District Loss Prevention Manager and Store Management
Act as a visual deterrent to prevent potential loss/dishonesty
Support a positive customer shopping experience
Maintain a professional stance in the designated area at the front of the store
Establish and maintain a position at the front of the store or in a department
Greet customers appropriately and demonstrate courtesy and respect
Respond to customer assistance requests by referring customers to store management or customer service via a Company-issued radio
Observe and report suspicious behavior or critical incidents to loss prevention or store management
Perform a closing safety sweep with a member of management
Document required incidents in AIIM Case Management
Exercise sound judgment to ensure personal safety, others' safety, and protection of the Company brand
Adhere to Company policies and support Company culture and values
Perform other duties as assigned

Requirements

What you’ll need

Strong verbal and written communication
Sound decision-making skills
Ability to take initiative and perform well independently
Ability to prioritize and organize workload and manage time effectively
Able to stand for long periods of time
0–2 years of retail or security experience
Must wear a complete Company-approved uniform including a body-worn camera
Must review and understand the Store Emergency Response Guide
Must adhere to all Company policies and procedures

Benefits

Comp & perks

Associate discount
EAP
Smoking cessation
Bereavement benefits
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those meeting service or hours requirements)
Medical, dental, and vision insurance (for those meeting service or hours requirements)
HSA (for those meeting service or hours requirements)
Health care FSA (for those meeting service or hours requirements)
Life insurance (for those meeting service or hours requirements)
Short- and long-term disability (for those meeting service or hours requirements)
Paid parental leave (for those meeting service or hours requirements)
Paid holidays, vacation, and sick leave (for those meeting service or hours requirements)
Auto/home insurance discounts
Scholarship program
Adoption assistance
Open door policy and supportive work environment
Competitive salary and benefits package