Loss Prevention Customer Service Associate

The TJX Companies, Inc.

Loss Prevention Customer Service Associate supporting shoppers and store teams at HomeGoods, TJX’s off-price home retailer. Deterring theft, monitoring checkout procedures, and supporting shrink-reduction programs.

Posted 8/5/2026full-timeRiverhead • New York • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while maintaining a safe and secure shopping environment. Capable of collaborating with store management and loss prevention to achieve shrink reduction goals and uphold operational procedures.

Highest-signal resume keywords

Customer ServiceShrink ReductionCommunication SkillsRetail ExperienceLoss Prevention

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationGood JudgmentFlexibilityTeam CollaborationProblem Solving

Industry Keywords

Operational ProceduresTheft DeterrenceSafety AwarenessLabor LawsCustomer Engagement

About the role

Key responsibilities & impact

Support a positive customer shopping experience and maintain a strong partnership with store teams and Loss Prevention
Understand operational procedures and deter acts of dishonesty within customer service guidelines
Provide timely, courteous, and knowledgeable service to customers
Engage customers and create a positive shopping environment
Deter theft through customer engagement and a professional, knowledgeable presence
Observe accurate checkout procedures for customers and Associates
Communicate shrink-related concerns to Store Management and Loss Prevention
Partner with Store Management and Loss Prevention to complete work assignments and achieve goals
Coordinate and complete shrink-related activities with Store Management
Support and participate in store shrink reduction goals and programs
Promote honesty, integrity, confidentiality, and Associate use of shrink reduction resources
Promote safety awareness and support a safe environment
Follow through on commitments and accomplish goals with minimal supervision
Adhere to labor laws, policies, and procedures
Perform other duties as assigned

Requirements

What you’ll need

Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Ability to work effectively with peers and supervisors to accomplish tasks
Ability to work a flexible schedule to support business needs
0–2 years of retail or security experience

Benefits

Comp & perks

Associate discount
EAP
Smoking cessation
Bereavement benefits
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
HSA
Health care FSA
Life insurance
Short-term and long-term disability
Paid parental leave
Paid holidays, vacation, and sick leave
Auto and home insurance discounts
Scholarship program
Adoption assistance
Open door policy and supportive work environment
Competitive salary and benefits package