HR Shared Services Supervisor

The TJX Companies, Inc.

HR Shared Services Supervisor at TJX Companies managing daily operations and a team of HR associates. Ensuring exceptional customer service and efficient resolution of HR issues while collaborating closely with Payroll.

Posted 7/30/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $76,800 - $97,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Service Center operations, including transaction processing, team leadership, and customer service excellence. Proficient in analyzing service metrics and implementing improvements while ensuring compliance with legal and regulatory requirements.

Highest-signal resume keywords

HR Process MasteryService Center ExperienceLeadership SkillsMicrosoft Office ProficiencyProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Transaction ProcessingServiceNow NavigationHR Workflows DesignData AnalysisCustomer Service

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsStress ManagementFlexibility

Tools & Technologies

HCM SystemMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Human ResourcesLegal ComplianceService Center OperationsPerformance MetricsIssue Resolution

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Leads the daily operations of an assigned HR Service Center pod, ensuring associates receive timely, accurate, and high-quality support.
Responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution.
Processes routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification).
Performs accurate and timely processing of HR transactions in HCM system.
Interacts closely with Payroll and Compensation to ensure proper dataflow and execution.
Addresses and resolve complex issues escalated by HR Shared Services associates.
Assists the Department Manager in supervising and ensuring the accurate delivery and administration of Human Resources policies and procedures.
Oversees Human Resource Administration for store/regions, D.C.'s and Home Office providing technical guidance to associates on issues.
Analyzes and recommends system/department improvements as required.
Utilizes key metrics to evaluate the performance of service center associates to identify the need for special training.
Assigns and delegates work tasks to service center associates according to effectively address customer demand.
Collects and analyzes service metrics to evaluate performance of their respective pod area. Identify trends and determine root causes. Identify opportunities for improvement.
Continuously collaborates with direct pod leader & other managers to understand best-practices and create efficiencies across the team.
Works with the HRIS to design and implement solutions for the resolution of technical problems.
Leads team meetings and gives presentations to HR Shared Services leaders.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 3+ years of Service Center experience
Mastery of HR process areas/services within the pod supported
Knowledge of legal and regulatory requirements by region, state, and population groups supported
Adept at courteously interacting with customers and ensuring their requirements are met
Strong written and verbal communication and presentation skills
Excellent interpersonal, problem-solving and leadership skills
Ability to stay calm in stressful situations and meet SLAs
Ability to prioritize work based on internal and external deadlines
Ability to remain flexible and pivot based on business needs
Understanding of HR workflows design in TJX systems
Understanding of navigating ServiceNow case and knowledge workflows
Ability to maintain confidentiality and apply privacy requirements
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Benefits

Comp & perks

Associate discount
401(k) match
medical/dental/vision
HSA
health care FSA
life insurance
short/long-term disability
paid holidays/vacation /sick/bereavement/parental leave
EAP
incentive programs for management
auto/home insurance discounts
tuition reimbursement
scholarship program
adoption/surrogacy assistance
smoking cessation
child care/cell phone discounts
pet/legal insurance
credit union
referral bonuses