Covert Loss Prevention Associate

The TJX Companies, Inc.

Covert Loss Prevention Associate conducting surveillance and gathering intelligence on retail crime for TJX Australia. Collaborating with Police and ORC teams to disrupt high-harm retail crime and reduce theft.

Posted 7/26/2026full-timeNSW Central • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in covert surveillance, loss prevention, and organized retail crime investigations, with a strong focus on safety protocols and effective communication with law enforcement. Proficient in documentation and evidence handling to support shrink reduction strategies and operational improvements.

Highest-signal resume keywords

Covert SurveillanceLoss Prevention ExperienceObservation SkillsDocumentation SkillsAustralian Security Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss PreventionInvestigationsRetail Theft UnderstandingEvidence HandlingIntelligence Reporting

Soft Skills

DiscretionIntegrityCommunication SkillsIndependenceRelationship Building

Tools & Technologies

LP SystemsAurorResolverCCTVMicrosoft Office

Certifications & Qualifications

Valid Australian Security Licence

Industry Keywords

Organized Retail CrimeShrink ReductionKPI ReportingOperational RiskChain-of-Custody

About the role

Key responsibilities & impact

Conduct covert, plain‑clothes surveillance in high‑risk stores and retail precincts to identify recidivist offenders and organised retail crime activity.
Maintain personal and team safety at all times, adhering to TJX safety protocols and legal guidelines for observation and reporting.
Ensure a discreet, professional presence to avoid confrontation and minimise operational risk.
Immediately escalate incidents involving violence, aggression, or associate safety concerns to the ORC Supervisor and Police.
Observe and accurately document offender behaviour, modus operandi, and concealment techniques, maintaining detailed notes and evidence logs.
Communicate real‑time intelligence to Police and ORC teams via approved channels to support safe apprehension outside store premises.
Support ORC investigations through witness statements, CCTV referencing, and compliant evidence handling and chain‑of‑custody processes.
Assist in developing local intelligence packages and offender profiles for ORC reporting systems.
Build and maintain effective working relationships with Police and centre security teams.
Provide actionable intelligence to support shrink reduction strategies and targeted ORC interventions.
Contribute to ORC KPI reporting, case file preparation, court‑ready documentation, and continuous improvement of covert operations.

Requirements

What you’ll need

Minimum 2 years’ experience in loss prevention, security, or investigations.
Strong understanding of retail theft and organised crime behaviours.
Excellent observation, documentation, and communication skills.
High integrity, discretion, and ability to work independently.
Familiarity with LP systems (e.g. Auror, Resolver, CCTV) and Microsoft Office.
Valid Australian Security Licence (or ability to obtain and maintain);
Ability to travel and work flexible hours, including evenings and weekends.

Benefits

Comp & perks

Opportunities for growth
Recognition
Competitive salary and benefits package