Customer Service Associate II, Loss Prevention
The TJX Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Germantown • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Support the District Loss Prevention Manager and Store Management by executing core responsibilities
- Act as a visual deterrent to prevent potential loss/dishonesty
- Wear a body worn camera and a complete Company approved uniform
- Support a positive customer shopping experience and maintain a strong store partnership with store teams and loss prevention
- Exercise sound judgment in decision-making to ensure safety and protection of the Company brand
- Maintain a proper and professional stance at the front of the store or in a department
- Review and understand the Store Emergency Response Guide
- Greet customers appropriately and demonstrate courtesy and respect
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
- Observe and report any suspicious behavior or critical incidents to LP or store management
- Perform a closing safety sweep of the store with a member of management
- Document required incidents in AIIM Case Management
- Perform other duties as assigned
Requirements
- Strong verbal and written communication
- Sound decision making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- health care FSA (for those who meet service or hours requirements)
- life insurance (for those who meet service or hours requirements)
- short/long term disability (for those who meet service or hours requirements)
- paid parental leave (for those who meet service or hours requirements)
- paid holidays/vacation/sick (for those who meet service or hours requirements)
- auto/home insurance discounts (for those who meet service or hours requirements)
- scholarship program (for those who meet service or hours requirements)
- adoption assistance (for those who meet service or hours requirements)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong verbal communicationstrong written communicationsound decision makinginitiativeindependencetime managementorganizationcourtesyrespect