Customer Experience Coordinator
The TJX Companies, Inc.
Customer Experience Coordinator
The TJX Companies, Inc.
part-time
Posted on:
Location Type: Office
Location: Cypress • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $13 - $14 per hour
Job Level
Junior
About the role
- Promote an excellent customer experience
- Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Role model outstanding customer service and create a positive internal and external customer experience
- Promote a culture of honesty and integrity and maintain confidentiality
- Train and mentor Associates on front end principles and personalize the customer experience while promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly to ensure a positive customer experience
- Ensure Associates execute tasks and activities according to store plan and prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Perform other duties as assigned
Requirements
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail experience
- 6 months of leadership experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- health care FSA (for those who meet service or hours requirements)
- life insurance (for those who meet service or hours requirements)
- short/long term disability (for those who meet service or hours requirements)
- paid parental leave (for those who meet service or hours requirements)
- paid holidays/vacation/sick (for those who meet service or hours requirements)
- auto/home insurance discounts (for those who meet service or hours requirements)
- scholarship program (for those who meet service or hours requirements)
- adoption assistance (for those who meet service or hours requirements)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
merchandising techniquescustomer servicePOS systemstrainingteam leadershiptask prioritizationconfidentialityshrink reduction
Soft skills
communicationorganizational skillsattention to detailmulti-taskingteam playerflexibilitycustomer engagementfeedback acceptanceproblem-solvingintegrity