Front End Lead
The TJX Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Pottstown • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $13 - $14 per hour
Job Level
Senior
About the role
- Promote an excellent customer experience
- Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Take an active role in training and mentoring Associates on front end principles
- Train and coach Associates on personalizing the customer experience while promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Other duties as assigned
Requirements
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- Health care FSA (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short/long term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays/vacation/sick (for those who meet service or hours requirements)
- Auto/home insurance discounts (for those who meet service or hours requirements)
- Scholarship program (for those who meet service or hours requirements)
- Adoption assistance (for those who meet service or hours requirements)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
merchandising techniquescustomer servicePOS systemstraining and mentoringtask prioritizationshrink reductionloyalty programsconfidentialitylabor laws compliancesafety awareness
Soft skills
customer experiencecommunicationorganizational skillsattention to detailmulti-taskingteam playerleadershipproblem-solvingfeedback acceptanceflexibility