Customer Experience Coordinator
The TJX Companies, Inc.
Front End Lead
The TJX Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Pottstown • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $13 - $14 per hour
Job Level
Senior
About the role
- Promote an excellent customer experience
- Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Take an active role in training and mentoring Associates on front end principles
- Train and coach Associates on personalizing the customer experience while promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Other duties as assigned
Requirements
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- Health care FSA (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short/long term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays/vacation/sick (for those who meet service or hours requirements)
- Auto/home insurance discounts (for those who meet service or hours requirements)
- Scholarship program (for those who meet service or hours requirements)
- Adoption assistance (for those who meet service or hours requirements)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
merchandising techniquescustomer servicePOS systemstrainingcoachingtask prioritizationshrink reduction
Soft skills
customer experiencecommunicationorganizational skillsattention to detailteam playerflexibilityleadershipmentoringproblem-solvingintegrity