Customer Experience Coordinator
The TJX Companies, Inc.
Customer Experience Coordinator
The TJX Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $14 - $14 per hour
Job Level
Junior
About the role
- Responsible for promoting an excellent customer experience
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Role models outstanding customer service and creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Trains and mentors Associates on front end principles and personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs and supports store shrink reduction goals and safety awareness
- Other duties as assigned
Requirements
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
- Open door policy and supportive work environment
- Competitive salary and benefits package
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
merchandising techniquescustomer servicePOS systemstrainingleadership
Soft skills
communicationorganizational skillsattention to detailmulti-taskingteam playerflexibilityproblem-solvingmentoringcustomer engagementfeedback