About the role
- Deliver a highly satisfied customer experience by engaging and interacting with all customers
- Embody customer experience principles and philosophy
- Maintain a clean and organized store environment
- Adhere to all operational, merchandise, and loss prevention standards
- May be cross-trained to work in multiple areas of the store to support business needs
- Role model established customer experience practices with internal and external customers
- Support and embody a positive store culture through honesty, integrity, and respect
- Accurately ring customer purchases/returns and count change back to customer according to established procedures
- Promote credit and loyalty programs
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
- Accurately process and prepare merchandise for the sales floor following company procedures and standards
- Initiate and participate in store recovery as needed throughout the day
- Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in maintenance/cleanliness of the entire store
- Provide and accept recognition and constructive feedback
- Adhere to all labor laws, policies, and procedures
- Support and participate in store shrink reduction goals and programs
- Participate in safety awareness and maintain a safe environment
- Other duties as assigned
Requirements
- Possesses excellent customer service skills
- Able to work a flexible schedule to support business needs
- Possesses strong communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors
- Retail customer experience preferred
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- Health care FSA (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short/long term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays/vacation/sick (for those who meet service or hours requirements)
- Auto/home insurance discounts (for those who meet service or hours requirements)
- Scholarship program (for those who meet service or hours requirements)
- Adoption assistance (for those who meet service or hours requirements)
- Open door policy and supportive work environment
- Competitive salary and benefits package
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationorganizational skillsattention to detailmulti-taskingflexibilityadaptabilityteamworkhonestyintegrity