The TJX Companies, Inc.

Loss Prevention Customer Service Associate II

The TJX Companies, Inc.

full-time

Posted on:

Location Type: Office

Location: Bradenton • Florida • 🇺🇸 United States

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Salary

💰 $13 - $19 per hour

Job Level

JuniorMid-Level

About the role

  • Supports the District Loss Prevention Manager and Store Management by executing core responsibilities
  • Act as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera
  • Supports a positive customer shopping experience and maintains a strong store partnership with store teams and loss prevention
  • Maintain a proper and professional stance in the designated area at the front of the store
  • Review and understand the Store Emergency Response Guide
  • Wear a complete Company approved uniform including a Body Worn Camera
  • Greet customers appropriately, demonstrate courtesy and respect
  • Establish and maintain a position at the front of the store or in a department
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
  • Observe and report any suspicious behavior or critical incidents to LP or store management
  • Perform a closing safety sweep of the store with a member of management
  • Adhere to all Company Policy and Procedure
  • Document required incidents in AIIM Case Management
  • Performs other duties as assigned

Requirements

  • Strong verbal and written communication
  • Sound decision making skills
  • Ability to take initiative and perform well independently
  • Prioritizes/organizes workload and manages time effectively
  • Able to stand for long periods of time
  • 0-2 years retail or security experience
Benefits
  • Associate discount
  • EAP
  • smoking cessation
  • bereavement
  • 401(k) Associate contributions
  • child care & cell phone discounts
  • pet & legal insurance
  • credit union
  • referral bonuses
  • Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
verbal communicationwritten communicationdecision makinginitiativetime managementcustomer servicecourtesyrespectobservationreporting