Account Manager
FARFETCH
Customer Service Supervisor
The TJX Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Hillsboro • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Junior
About the role
- Key Carrier role is an elevated extension of the Coordinator role; alternates role based on store needs
- Predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store
- Role models exceptional customer service and creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty adhering to company policy and procedure
- Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies to satisfy customers
- Maintains accurate Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures and opening/closing procedures are executed according to company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback; provides feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Requirements
- Able to work a flexible schedule, including nights and weekends
- Open availability
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail experience
- 6 months leadership experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- health care FSA (for those who meet service or hours requirements)
- life insurance (for those who meet service or hours requirements)
- short/long term disability (for those who meet service or hours requirements)
- paid parental leave (for those who meet service or hours requirements)
- paid holidays/vacation/sick (for those who meet service or hours requirements)
- auto/home insurance discounts
- scholarship program
- adoption assistance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail experienceleadership experienceproblem solvingcoachingdelegationmulti-taskingcustomer serviceoperational proceduresmerchandise flowlabor laws
Soft skills
team playerflexibilitycommunicationorganizational skillsattention to detaildiscretionintegrityadaptabilitycoachingrecognition
