Loss Prevention Customer Service Associate

The TJX Companies, Inc.

Loss Prevention Customer Service Associate preventing theft and ensuring safety at TJX stores. Supports retail operations and customer experience through vigilance and positive interactions.

Posted 4/16/2026full-timeEast Point • 🇺🇸 United StatesJuniorMid-Level💰 $13 - $19 per hourWebsite

About the role

Key responsibilities & impact

Supports the District Loss Prevention Manager and Store Management
Acts as a visual deterrent to prevent potential loss/dishonesty
Wears a body worn camera
Supports a positive customer shopping experience
Maintains a strong store partnership with store teams and loss prevention
Exercises sound judgment in decision-making
Adheres to Company policies and supports Company culture and values
Greets customers appropriately and demonstrates courtesy and respect
Observes and reports any suspicious behavior or critical incidents to LP or store management
Performs a closing safety sweep of the store with a member of management

Requirements

What you’ll need

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Benefits

Comp & perks

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match
medical/dental/vision
HSA
health care FSA
life insurance
short/long term disability
paid parental leave
paid holidays/vacation/sick
auto/home insurance discounts
scholarship program
adoption assistance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong verbal communicationstrong written communicationsound decision makinginitiativeindependencetime managementorganizationcourtesyrespectjudgment