Operations

• Provide leadership and direction to Zone Customer Experience Managers
• Aligns and connects to all organizational goals
• Executes and achieves Customer Experience (CX) and TJX Rewards (TJXR) objectives
• Builds relationships with SYF Regional Credit Sales Managers
• Develops Zone Customer Experience Managers (ZCEM’s) through consistent coaching and training
• Sets clear goals for the ZCEM’s and provides ongoing feedback
• Ensures the education and execution of all Company customer experience standards and programs to Field Leadership
• Provides weekly update through strategy meetings with direct supervisor
• Conducts a consistent cadence of communication with all ZCEM’s to review results and align on strategies
• Provides quarterly business review of results

Field Operations Loyalty Manager

Large Molecules Operations Head

Lab Operations Specialist