Senior Account Manager, Institutional Crypto

The Tie

Senior Account Manager handling high-touch relationships and driving revenue retention in the cryptocurrency industry. Building strong ties with institutional clients and supporting the Account Executive team.

Posted 6/17/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $115,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Build strong relationships with assigned institutional clients
Work alongside the Account Executives to win new business and increase sales
Provide support for customers in the pre-sales and post-sales processes
Maintain CRM including recording details notes from meetings with clients
Answering client questions via their designated support channel
Communicate new feature launches
Build dashboards, watchlists and news feeds for new clients
Aggregate product feedback from clients and present to the product team
Prospect and network for upsells to existing clients
Drive net retention

Requirements

What you’ll need

BA/BS degree or relevant account management experience
Experience or passion for cryptocurrency markets is a must
Experience interacting with institutional investors is strongly preferred
An ability to gasp customers’ needs and suggest timely solutions
Excellent presentation, relationship building and communication skills
Strong analytical and problem-solving skills
SQL and Python experience is a plus
CRM and client prospecting experience

Benefits

Comp & perks

Competitive compensation
Employee stock option plan
Health, dental, vision, and disability insurance
Flexible paid time off
Flexible working hours
A fast-paced and exciting work environment
Strong teamwork-driven culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPython

Soft Skills

relationship buildingcommunication skillsanalytical skillsproblem-solving skills

Certifications

BA degreeBS degree