Account Manager

The Thoughtful Agency

Account Manager owning client relationships and performance marketing delivery for fashion, lifestyle and beauty brands. Coordinating campaigns, reporting, budgets and growth strategies.

Posted 9/10/2026full-timeRedfern • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and performance marketing, with a strong focus on digital advertising strategies and e-commerce objectives. Capable of delivering actionable insights and managing multiple accounts while ensuring alignment with client goals and KPIs.

Highest-signal resume keywords

Account ManagementDigital Advertising CampaignsAnalytical SkillsClient ManagementE-Commerce Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Google AdsMeta AdsTikTok AdsPinterest AdsCampaign Performance OptimizationBudget TrackingKPI ManagementActionable BriefsProactive CommunicationPerformance Marketing

Soft Skills

Excellent CommunicationPresentation SkillsCritical ThinkingCreative Problem-SolvingTime Management

Certifications & Qualifications

Google AdsMeta Blueprint

Industry Keywords

E-CommerceDigital AgencyAccount RevenueClient ObjectivesStakeholder Engagement

About the role

Key responsibilities & impact

Own the account-level plan and roadmap, aligning the agency's services to each client's objectives, e-commerce goals and KPIs
Act as the agency point of contact for clients, building trust through proactive communication and value-driven insights
Translate client requests and commercial goals into clear, actionable briefs for specialist teams
Guide, brief and pressure-test plans across agency disciplines
Oversee end-to-end delivery across accounts, coordinating specialist teams so work is briefed, on time and to scope
Take ownership of account revenue and retention targets, working with discipline leads on recommendations to grow accounts
Prepare and present regular weekly and monthly reports summarising progress, insights and takeaways
Proactively identify barriers to growth, including website UX, checkout flow, offer competitiveness and creative fatigue
Track account budgets and progress against agreed KPIs and commercial goals
Collaborate with creative, strategy and specialist teams to ensure outputs meet the brief and client objectives

Requirements

What you’ll need

3+ years in account management and performance marketing, digital advertising, or a similar role within a digital agency
Strong track record of managing successful digital advertising campaigns across Google Ads, Meta Ads, TikTok Ads, and Pinterest Ads
Strong analytical skills to extract insights and optimise campaign performance
Excellent communication, presentation, and client management skills, with experience engaging senior stakeholders
Critical and creative thinking with problem-solving skills
Comfortable juggling multiple accounts in a fast-paced environment
Strong understanding of the e-commerce landscape and performance strategies
Alignment with core company values
Relevant certifications (Google Ads, Meta Blueprint) are a plus but not essential

Benefits

Comp & perks

Performance incentives for exceptional work
Flexible working options
Wellness leave
Opportunity to advance your career as the company grows
Regular in-house training from industry leaders
Generous gifts from awesome clients
Regular social and team events