Operations Engineer

The Telegraph

Operations Engineer providing elite technical support for corporate applications. Collaborating with senior engineers in a fast-paced cloud engineering environment.

Posted 6/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage, prioritise, and resolve your own daily ticket queue using service desk tools, providing elite 2nd/3rd line support for corporate applications.
Actively triage operational issues, resolving technical tickets efficiently and accurately escalating complex problems to senior engineers or vendors.
Conduct daily system health checks, logging, and monitoring to proactively identify and flag potential infrastructure issues early.
Assist senior team members with configuration changes, minor maintenance tasks, and policy applications across supported cloud systems.
Utilise, validate, and help maintain the team’s internal technical knowledge base and user-facing documentation.
Assist in broader project rollouts, supporting the introduction of new technologies, SaaS tools, and workflows into BAU operations.
Provide site-based cover during core hours (08:00–18:00hrs) on an 8-hour shift basis, alongside entering the 24/7 on-call support rotation once fully trained.

Requirements

What you’ll need

Proven experience in an IT technical support role (Level 1 or 2) with an understanding of standard business workflows.
Exposure to or foundational experience with cloud productivity platforms (such as Google Workspace or Office 365) and SaaS environments.
Foundational awareness of cloud identity concepts, user lifecycles, and core authentication protocols like SAML and OIDC.
A methodical, analytical approach to problem-solving with an inherent attention to detail.
Excellent written and verbal communication skills, paired with a collaborative approach to building cross-departmental relationships.
Understanding of modern operational environments, including ITIL frameworks and Agile delivery methodologies.
Awareness of the potential and practical applications of Generative AI tools to boost personal productivity and workflow efficiency.

Benefits

Comp & perks

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
**Training and development**
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
**Our commitment to inclusion**
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

2nd line support3rd line supporttechnical supportcloud systemsconfiguration changessystem health checksticket resolutionSAMLOIDCproblem-solving

Soft Skills

attention to detailanalytical approachwritten communicationverbal communicationcollaborativerelationship buildingmethodicalprioritizationtime managementadaptability