Salesforce Administrator

The Telegraph

Salesforce Administrator improving CRM processes at Telegraph Media Group. Handling configuration, user training and administration for Salesforce deployment in a hybrid work environment.

Posted 4/28/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Serve as a primary system administrator for the Salesforce at The Telegraph.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Coordinate the evaluation, scope and completion of support tickets and new development requests.
Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities
Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Document development and releases in Jira and Confluence

Requirements

What you’ll need

Experience in Salesforce configuration, including Service Cloud
Experience of working in 1st and 2nd line support
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom apps and objects,
formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Strong communication and collaboration skills
Ability to master new technical tools
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred

Benefits

Comp & perks

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.

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Hard Skills & Tools

Salesforce configurationService Clouduser account maintenancereports and dashboardsworkflowscustom appsformula fieldsdata managementSCRUMagile

Soft Skills

communicationcollaborationprocess designuser adoptionproblem-solvingtrainingdocumentationstakeholder engagementorganizational skillsadaptability