This is a pivotal role within The Telegraph’s Research team, dedicated to championing the voice of the reader and embedding customer-first thinking across the organisation. By delivering deep reader, market, and competitor insight, the role ensures that editorial, subscriptions, product, and strategy teams are equipped with the understanding needed to make informed, audience-focused decisions.
Acting as both a leader and an ambassador, this role not only manages and develops a team of skilled researchers but also plays a central part in shaping how insight is harnessed, communicated, and embedded to drive growth, innovation, and strategic advantage across the business.
Provide reader, market and competitor research to support the editorial, subscriptions, product and strategy departments
Manage a team of two Senior Research Executives
Deliver and manage regular reporting to the business
Ensure research projects across the team are scoped and briefed effectively - framing objectives to ensure that any primary research undertaken is aligned with business needs; clearly defining the deliverables and individual project responsibilities
Effectively manage external partners and agencies to ensure successful delivery of business requirements
Analyse and integrate information from disparate sources (internally and externally), translating research findings and competitor intel into robust, clear, actionable insights and strategic recommendations
Help define growth opportunities, ensuring key reader learnings are synthesised from all sources and shared across the organisation in a way that inspires action and unlocks internal expertise for the wider organisation
Act as an ambassador for Reader Research, building key internal relationships to help raise the profile of the team so that it is known, supported and valued by the organisation
Identify potential gaps in insight and make recommendations on how they can be filled
Requirements
Considerable experience in both qualitative and quantitative research, with significant experience running market and customer research projects end to end
Able to juggle numerous projects at once, prioritising and delegating where necessary
A naturally inquisitive and approachable researcher with a passion for understanding people and what drives them