Member Success Manager – Real Estate

The Team Architects

Member Success Manager enhancing and owning the member experience for The Boardroom Mastermind, a private mastermind for elite real estate operators. Responsible for onboarding, engagement, renewal, and team leadership.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full member lifecycle: welcome call, 90-day onboarding milestones, quarterly touchpoints, health checks, renewal, and ascension
Design and run onboarding calls for every new member, scheduled within days of enrollment
Elevate the systems and SOPs supporting the member experience
Proactively re-engage members who miss events or go quiet — before they disengage further
Facilitate warm introductions between members based on their business and goals
Identify and place upgrade/ascension opportunities (higher membership tiers, 1:1 coaching) in front of members at the right moment, rather than waiting to be asked
Own the renewal conversation and, when needed, the exit interview — finding alternative solutions (downgrades, custom arrangements) before a member leaves
Eventually hire, train, and manage a team of Member Success Advisors who follow the SOPs you build

Requirements

What you’ll need

2+ years in high-touch client success, account management, or membership experience — ideally within a paid membership, high-ticket coaching, or mastermind environment
Exposure to real estate entrepreneurs (wholesalers, flippers, brokers, developers, commercial investors) *or* experience working closely with founders/business owners scaling a company — you understand how busy, revenue-focused people think and operate
A revenue mindset, not a pure service mindset — you see retention and renewal as things you own, not things you hand off
The instinct to solve problems before being asked — you notice when someone's falling out of engagement and go get them
The ability to elevate a process that already exists into something considerably better — you're not waiting for someone to hand you a script
A polished, professional presence suited to working with high-net-worth clientele
Comfort being measured on outcomes (renewal rate, ascension revenue) rather than activity.

Benefits

Comp & perks

Base salary $75,000–$85,000 + monthly performance bonus + commission on membership ascension/upgrades | OTE $150,000–$200,000+
401k
Company healthcare plan
Access to Boardroom Mastermind quarterly in-person events and virtual sessions as part of the team
Direct mentorship from Noah Cosby, CRO
Fully remote; anywhere in the United States (quarterly in-person travel required)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Member Lifecycle ManagementOnboarding DesignRenewal StrategyEngagement MetricsSOP Development

Soft Skills

Problem-SolvingProfessional PresenceProactive CommunicationRelationship BuildingEmpathy