The TARA Group

Director

• Location - Must reside in and be authorized to work in the US
• Act as the primary bridge between Account Management, Ad Operations, and Engineering
• Translate client and operational requirements into clear, actionable technical requests for Engineering
• Communicate platform changes, technical limitations, and roadmap updates back to Account Management and AdOps
• Own escalation and resolution of complex campaign, platform, and workflow issues
• Support campaign setup, trafficking, troubleshooting, and optimization within the DSP
• Ensure Account Management and AdOps teams understand how to leverage platform capabilities effectively
• Identify recurring issues or inefficiencies and partner with Engineering to drive long-term solutions
• Design, document, and deliver onboarding and ongoing training for Account Management and AdOps teams
• Create playbooks, SOPs, and best-practice documentation for DSP usage and workflows
• Serve as the internal subject-matter expert on DSP operations and capabilities
• Define and standardize workflows between Account Management, AdOps, and Engineering
• Establish SLAs, escalation paths, and feedback loops to improve execution speed and quality
• Provide operational input into product and engineering roadmaps based on frontline insights
• Directly manage at least one team member initially
• Hire, onboard, and develop additional team members as platform usage and complexity scale
• Set performance expectations, coaching plans, and career development paths

Director, DSP Enablement