Operations

• Ensure frontline staff have tools to help customers, adhere to regulations, and follow procedures.
• Oversee check and deposit account processing including check payments, deposited items, ACH, overdrafts and return items, ATM and debit card settlement, statement rendering, and related reconciliation.
• Oversee the Bank’s customer Masterfile records and data processing for deposit transactions.
• Manage official check, currency vault, Internet/Mobile Banking, and ATM Card processing.
• Act as a key contact for large balance deposit account customers.
• Responsible for deposit account research and adjustment activities.
• Lead Retail Operations branch office teams: coaching, mentoring, employee development, training, performance management, and employee relations.
• Collaborate with other functional areas to ensure efficient management of customer deposit accounts.
• Resolve customer issues related to deposit exceptions or errors.
• Perform other duties as assigned.

Deposit Operations Supervisor

Ticket Operations Intern

Operations Manager

Sales and Service Operations Intern

Manager, Modernization Field Operations