Central Guest Services Director

The Summit Church

Area Director overseeing Guest Services systems and leadership development across Summit campuses. Responsible for executional excellence and volunteer culture.

Posted 7/9/2026full-timeDurham • North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in Guest Services, with a focus on developing and implementing systems that enhance performance and alignment across multiple campuses. Proven experience in operational management and effective communication to influence and equip leaders.

Highest-signal resume keywords

Guest Services LeadershipCoaching And DevelopmentOperational ManagementCross-Functional CollaborationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationAttention To DetailOrganizational Skills

Industry Keywords

Guest ServicesLeadership DevelopmentMinistry LeadershipPerformance AccountabilityThe Summit Church

About the role

Key responsibilities & impact

Serve as Area Director for assigned campuses, providing functional oversight and leadership development for Campus Guest Services Directors.
Visit assigned campuses regularly to evaluate environments, identify gaps, raise standards, and strengthen alignment with Summit Guest Services DNA.
Onboard new Guest Services Directors, ensuring clarity of expectations, systems readiness, and early leadership support.
Lead recurring 1:1 coaching meetings focused on growth, troubleshooting, shepherding care, and leadership development.
Develop and implement accountability systems and leadership rhythms that strengthen clarity, consistency, and performance across campuses.
Facilitate development huddles and growth opportunities for Guest Services Directors.
Partner with central leadership to strengthen Guest Services strategy, alignment, and execution across all campuses.
Provide ownership, innovation, and leadership within assigned areas by continually evaluating opportunities for improvement and developing scalable solutions that strengthen Guest Services.

Requirements

What you’ll need

3+ years professional experience in Guest Services, events, operations, volunteer leadership, or related ministry leadership preferred.
Demonstrated history of service and leadership within The Summit Church Guest Services ministry strongly preferred.
Personal integrity and evidence of ongoing spiritual growth, as required of all church employees (church attendance, small group membership, tithing, etc.).
Proven ability to coach, shepherd, and develop leaders.
Strong organizational, operational, and project management skills.
Strong attention to detail with the ability to lead systems at scale.
Comfortable leading cross-functional collaboration with multiple departments and campus teams.
Effective communicator with the ability to influence, align, and equip leaders.
A member of The Summit Church or willing and able to become a member.

Benefits

Comp & perks

40 hours per week
Churchwide events for all staff members
Ongoing spiritual growth expectation for all employees