Director of Partner Success

The Suite

Director of Partner Success at The Suite managing partner relationships and leading a Senior Partner Success team. Focused on delivering exceptional partner experiences through strategic growth and AI enhancements.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage a team of Senior Partner Success Managers — providing coaching, accountability, and a clear vision for what great looks like on this team
Own your own book of business, managing a portfolio of partners end-to-end from onboarding through renewal and expansion
Build trusted, high-touch relationships with partners — serving as their primary advisor and point of contact across their entire sponsorship experience
Deeply understand each partner's goals and proactively align them to the right opportunities across The Suite's platform, events, and programming
Translate partner activity into clear ROI narratives — surfacing insights, wins, and strategic value in ways that resonate with senior business leaders
Identify and close growth opportunities including upsells, expansions, and new partnership constructs that align with partner priorities and available inventory
Monitor partner health metrics and proactively address risk while keeping renewal and expansion pipelines consistently full
Lead and contribute to planning, execution, and tracking of partner-focused initiatives across the business
Champion an AI-forward operating model — building automations, agents, and internal/external-facing tooling that accelerate results, scale the team's capacity, and enhance the partner experience
Design and deploy partner success agents for recurring workflows
Automate data flows between Hubspot, Airtable, DocSend, Gmail, and more
Continuously improve and expand the agent stack as the business grows and new needs emerge
Document your agents and workflows so the whole team can understand and maintain them

Requirements

What you’ll need

Proven experience in enterprise customer or partner success, with a track record of managing complex, high-value relationships at a senior level
Experience managing or mentoring team members, with a natural instinct for developing people and holding high standards
Background working with partners or clients where in-person events, sponsorships, or experiential programming were a meaningful component of the relationship
Demonstrated ability to learn and deeply understand partner goals; bonus points for having previously worked with professionals in legal or finance
Demonstrated ability to lead or meaningfully contribute to AI-focused initiatives — whether building automations, deploying agents, or driving adoption of AI tools within a team
Strong commercial instincts — comfortable identifying upsell and expansion opportunities and driving them to close
Exceptional communicator who can distill complex activity into executive-ready insights and build genuine rapport with senior stakeholders
Highly organized and data-oriented, with a habit of monitoring partner health metrics and acting on signals proactively.

Benefits

Comp & perks

Offers Equity
$40K – $80K Commission

ATS Keywords

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Hard Skills & Tools

partner success managementrelationship managementAI automationdata flow automationpartner health metrics monitoringROI analysisupsellingexpansion strategiesworkflow documentationagent deployment

Soft Skills

coachingaccountabilitycommunicationorganizationstrategic thinkingrapport buildingmentoringproactive problem solvingcommercial instinctsadaptability