Operations

• Lead the operational managers and support their overall performance
• Identify high performing team members addressing next steps as needed
• Coach, motivate and reward appropriately
• Perform annual evaluations
• Address under performance through corrective actions
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs
• Assist in the development of the business plan needs for each location for annualized equipment, vehicle, and staffing needs for budgetary establishment purposes
• Exhibits active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated
• Engages with clients in weekly, monthly, and quarterly business reviews for your assigned markets
• Conduct meetings with reporting leaders to improve team and contractor quality metrics
• Assist and support Leaders in achieving Safety and Quality requirements, engaging and connecting with across teams as needed
• Establish effective communication and relationships with customers and clients to ensure performance measurements and goals are understood and achieved
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations
• Leads cross functional partnership across multiple levels/departments within the organization to define and implement best practices and achieve overall success within the operations
• Ensures appropriate support is provided in varying areas of operations that may be needed.

Regional Operations Manager – Final Mile

Operations Coordinator

Operations Manager