Customer Experience Associate

THE/STUDIO

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Assist customers with all post-sales inquiries related to their orders
  • Address edit requests, manage deadlines, resolve order issues, and process claims
  • Accurately process customer orders, ensuring all details are correct
  • Proactively handle after-sales queries with a focus on customer satisfaction
  • Maintain up-to-date records of customer interactions in the CRM system
  • Handle customer inquiries through multiple channels, ensuring prompt responses
  • Assess the urgency of each ticket or chat, prioritizing and escalating issues as necessary
  • Navigate and utilize customer support tools efficiently

Requirements

  • Excellent communication skills
  • Proven ability to multitask and prioritize tasks
  • Attention to detail and accuracy
  • Strong problem-solving skills
  • Experience in a customer-facing role or customer service environment preferred
  • Familiarity with order management systems and processes is a plus
  • Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls
Benefits
  • Fully remote work
  • Top-quality customized products
  • Exceptional team and AI-integrated systems
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order management systemsCRM systems
Soft Skills
communication skillsmultitaskingprioritizationattention to detailproblem-solvingcustomer satisfaction