Account Manager – Group Benefits

The Standard

Account Manager managing group insurance benefits renewals, proposals, and client relationships for The Standard. Supporting growth, profitability, and retention across assigned regional and national accounts.

Posted 8/19/2026full-timeRemote • District of Columbia, Maryland, North Carolina, South Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $76,250 - $129,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in group insurance account management, including relationship building, negotiation, and problem resolution. Proficient in analyzing claims experience, preparing renewal strategies, and facilitating enrollment processes for large accounts.

Highest-signal resume keywords

Group Insurance Account ManagementLife And Disability Insurance LicenseNegotiation SkillsClaims AnalysisClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Experience AnalysisRenewal Summary PreparationUnderwriting Data GatheringContract Provision NegotiationEnrollment Process Facilitation

Soft Skills

Proactive CommunicationProblem ResolutionCustomer Expectation ManagementAdaptabilityTeam Collaboration

Certifications & Qualifications

Bachelor’s DegreeLife And Disability Insurance License

Industry Keywords

National AccountsRegional AccountsAccount Management StrategyClient RetentionPolicyholder Engagement

About the role

Key responsibilities & impact

Serve as the primary point of contact for key policyholders and producers
Build and maintain relationships through regular on-site visits, proactive communication, negotiation, and problem resolution
Act as liaison between clients and home office departments
Initiate plan improvements and resolve administrative inconsistencies
Meet face-to-face with clients before renewals to review claims and contracts and recommend changes
Manage the amendment process for assigned accounts
Partner with sales representatives and underwriters on renewal activity and customized retention strategies
Gather underwriting data, review claims experience, assess renewal actions, and prepare renewal summaries
Negotiate rates, contract provisions, and administrative issues with Regional or National Accounts
Promote additional lines of coverage and plan improvements
Request and review in-force proposal requests and present proposals to brokers and policyholders
Support acquisition, submission, and implementation of National Accounts and Regional Accounts cases over 500 lives
Lead and coordinate submission, setup, and installation of assigned new groups
Support new administrators at assigned in-force accounts
Facilitate enrollment processes, including preparing materials, conducting enrollment meetings, and attending benefit fairs
Develop and maintain an account management strategy supporting business growth, profitability, and client retention

Requirements

What you’ll need

Living in one of the listed states DC, VA, MD, NC SC is a requirement of the role
Bachelor’s Degree
5+ years of experience in group insurance account management in the 2500+ lives space
Life and Disability insurance license for all states within the office’s assigned territory
Personal automobile available for business use with adequate insurance and a safe driving record
Ability to travel within territory for face-to-face client and broker meetings when requested
Ability to develop and manage relationships with key policyholders and producers
Professional negotiation, responsive communication, problem resolution, and customer expectation management
Ability to analyze claims experience and contracts and recommend coverage or contractual changes
Ability to gather underwriting data and prepare renewal summaries and strategies
Ability to negotiate rates, contract provisions, and administrative issues
Ability to identify and promote additional coverage options and plan improvements
Ability to review in-force proposal requests and present proposals
Ability to facilitate enrollment processes, enrollment meetings, and benefit fairs
Winning Together: actively engages colleagues to achieve shared outcomes
Customer Focus: understands and anticipates internal and external customer needs
Adaptability: accepts and responds effectively to change
Successful completion of criminal background investigation and employment, education, and licensing verification
Must be bondable