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Manager, Employee Benefits, Client Management
The StandardStrategic leader driving client management excellence within Employee Benefits at The Standard. Leading teams to enhance customer engagement and support revenue growth in Texas regions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in client management within Employee Benefits, focusing on revenue generation and operational effectiveness. Proven ability to coach teams for proactive service delivery and implement business plans that enhance client retention.
Highest-signal resume keywords
Strategic Leadership ExperienceClient ManagementRevenue GenerationSalesforce ProficiencyTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Plan DevelopmentOperational EffectivenessCustomer Needs AssessmentWorkflow ImprovementConsultative Service
Soft Skills
Customer FocusBusiness AcumenCoachingMotivating Teams
Tools & Technologies
Salesforce
Industry Keywords
Employee BenefitsClient Management HUBRenewal StrategiesFinancial ObjectivesProcess Consistency
About the role
Key responsibilities & impact- Drive client management excellence and support long-term growth within Employee Benefits Sales and Client Management HUB
- Lead and implement business plans with a strategic focus on revenue generation for cases over 100 lives
- Coach teams to deliver proactive and consultative service while partnering with Sales leadership
- Audit and monitor individual and HUB results in partnership with senior leadership to redirect strategies to meet financial objectives
- Coordinate the preparation of renewal strategies and present renewals to stakeholders
- Travel to HUB offices quarterly for process consistency and staff development
Requirements
What you’ll need- Strategic leadership experience in client management for Employee Benefits or similar fields
- Strong balance of leadership, customer focus, and business acumen
- Ability to oversee operational effectiveness across multiple locations
- Experience in business plan development focusing on revenue generation and client retention
- Proficiency in Salesforce for RFP workflow management
- Ability to assess customer needs and implement improvements to workflow and processes
- Experience in leading and motivating teams for successful customer engagement and service delivery