Client Manager – National Accounts

The Standard

Client Manager handling National Accounts for Absence, Life, and Disability insurance products. Fostering client relationships and optimizing administrative processes with a customer-first approach.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $76,250 - $111,500 per yearWebsite

About the role

Key responsibilities & impact

Partner closely with our National Account Consultant team to provide exceptional customer service and support to your assigned National Account customers for Absence, STD, LTD, Life, AD&D, Supplemental Accident, Critical Illness and Hospital Indemnity products
Cultivate meaningful, effective relationships with policyholders and producers through responsive communication, problem resolution and exceeding customer expectations
Work closely with clients to understand their needs and concerns, acting as a liaison between internal home office departments and the clients to initiate plan improvements and resolve administrative inconsistencies, ensuring the best possible outcomes for all parties involved
Research and respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claim escalations, contract issues and other group Life, Disability, Absence and Supplemental Insurance related requests
Provide reports to policyholders and brokers on claims, utilization, billing, etc. as needed and requested
Facilitate the enrollment process, which will involve preparation of enrollment materials, ensuring accuracy and working with our internal teams to print materials and meet with our benefit counselors to educate them on our product offerings
Participate in various projects or initiatives

Requirements

What you’ll need

Proven ability to develop meaningful, effective business relationships
Exceptional customer service, including excellent communication and organization skills
Ability to plan and organize workload, adapting to changing priorities and diverse customer needs
Analyze, interpret, and apply benefit contract provisions to varied, complex situations
Make sound, independent judgments
Ability to provide timely and thorough responses to inquiries and continuously finds ways to improve and promote the service experience
4-5 years of relevant, progressive work experience in group insurance administration, with an emphasis in customer service, human resources and/or account management
Proficiency with Selerix/Ready Enroll, Excel, Power BI, Salesforce

Benefits

Comp & perks

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

group insurance administrationbenefit contract analysiscustomer serviceproblem resolutionreportingenrollment process facilitationclaim inquiry responsepremium administrationcontract issue resolutionadministrative consistency

Soft Skills

relationship buildingcommunicationorganizationadaptabilityindependent judgmenttimelinessservice improvementcustomer needs assessmentcollaborationproject participation