Contact Center Representative
The Standard
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $26 per hour
Job Level
Junior
About the role
- Respond to a high volume of Contact Center inquiries, providing personalized and accurate information to members
- Enhance the member experience and deepen their understanding of products
- Handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls
- Utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience in a call center
- Strong communication skills and ability to relay product information clearly
- Familiarity with using computer and telecommunications technologies
- Experience with performance metrics and quality assurance processes (preferred)
- Knowledge of Lean methodology for problem-solving (preferred)
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceperformance metricsquality assuranceLean methodology
Soft skills
communication skillsproblem-solvingmultitaskingde-escalation techniquesmember experience enhancement
Certifications
high school diploma