Senior Account Manager – Hospitality Sales

The Staff Pad

Senior Account Manager driving group, TMC, and leisure hospitality sales for a global hospitality leader in Auckland. Growing accounts through lead generation, relationship management, commercial analysis, and strategic selling.

Posted 8/8/2026full-timeRemote • 🇳🇿 New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and business development within the hospitality sector, focusing on client relationship building, revenue growth, and strategic account strategies. Proficient in utilizing CRM systems and analytical tools to drive performance and market insights.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentSalesforce ProficiencyRelationship BuildingMarket Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Opportunity GenerationContract ManagementRevenue Growth StrategiesMarket Trend AnalysisPerformance Metrics Evaluation

Soft Skills

Strong Negotiation SkillsExcellent Communication SkillsSelf-MotivatedOrganizational SkillsTime Management

Tools & Technologies

Microsoft OfficeSalesforceTeamsWebExZoom

Industry Keywords

HospitalityTravelTMCLeisure WholesaleClient Retention

About the role

Key responsibilities & impact

Serve as the primary contact for assigned accounts and build client, partner, and key decision-maker relationships
Maintain regular communication to understand client needs and identify new business opportunities
Position the organization's portfolio as the preferred hospitality partner through service, product expertise, and account support
Drive revenue growth by identifying, qualifying, and developing group, TMC, and leisure wholesale business opportunities
Identify upselling, cross-selling, and market expansion opportunities
Generate qualified leads through prospecting, sales calls, networking, and industry events
Execute account strategies aligned with client objectives and market priorities
Manage contract renewals and retention strategies
Resolve client concerns and maintain customer satisfaction
Monitor market trends, competitor activity, and customer needs
Maintain accurate Salesforce records, CRM data, forecasts, and reports
Maintain an up-to-date Outlook calendar and manage expenses
Participate in meetings, conference calls, and internal forums
Collaborate with internal teams and regional leadership to support account, territory, and business objectives
Analyze account performance and monitor account and market performance
Evaluate performance using commercial, revenue, and contribution metrics
Refine account strategies based on performance, client feedback, and market trends
Prepare and present performance updates, insights, and recommendations to stakeholders
Maintain a professional appearance and vehicle reflecting company standards
Properly use, maintain, and securely store company-issued equipment and sales materials
Work independently in a field-based role while collaborating with regional leadership

Requirements

What you’ll need

3–5 years of experience in hospitality, travel, account management, or business development
Experience with group, TMC, and leisure wholesale business preferred
Proven ability to generate, manage, and convert sales opportunities across multiple market segments
Strong sales, negotiation, presentation, and relationship-building skills
Excellent verbal and written English communication skills with a professional demeanor
Self-motivated, results-oriented, and accountable
Strong analytical, organizational, time management, and multitasking skills
Proficient in Microsoft Office, Teams, WebEx, Zoom, and Salesforce or similar CRM systems
Experience in the New Zealand market with established customer relationships preferred
Ability to work independently in a remote, field-based role with flexible hours as needed
Maintain a professional appearance and vehicle that reflect company standards
Ability to properly use, maintain, and securely store company-issued equipment and sales materials

Benefits

Comp & perks

Up to 10% performance-based bonus
Competitive compensation
Remote work
Flexible hours as needed
Company-issued equipment and sales materials