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About the role
Key responsibilities & impact- Craft tailored change enablement strategies that align with client business goals and culture.
- Serve as a trusted advisor to clients, helping them navigate the "people side" of technical change.
- Facilitate dynamic user training sessions and workshops that empower teams to embrace new tools.
- Analyze key performance indicators (adoption rates, engagement) to refine strategies and demonstrate impact.
- Mentor internal Sercante teams on change best practices to elevate our collective delivery.
- Advance our reputation as industry leaders in Change by developing innovative new offerings that will enhance our toolkits and cement our status as trusted, best-in-class partners to our clients.
- Champion thought leadership by contributing to blogs, events, and industry discussions.
Requirements
What you’ll need- 7+ years of proven success in leading change management and organizational transformation for technology implementations.
- A deep understanding of Salesforce and CRM ecosystems.
- Marketing Automation Platform experience is a plus.
- Mastery in facilitation, confident in leading workshops, training sessions, and stakeholder interviews.
- Strategic vision to define success metrics and ability to interpret data to prove adoption ROI.
- Proficiency in program design, instructional design, content and course development, and multiple forms of media development and deployment.
- Exceptional communication skills, capable of influencing everyone from C-suite executives to daily end-users.
- Agility to manage multiple high-profile projects simultaneously without losing focus on the details.
Benefits
Comp & perks- Great results will be recognized and celebrated.
- You’ll work in an environment with teammates who have your back.
- You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementorganizational transformationSalesforceCRM ecosystemsmarketing automationprogram designinstructional designcontent developmentcourse developmentdata analysis
Soft Skills
facilitationcommunicationinfluencingmentoringstrategic visionagilityteam empowermentthought leadershipworkshop leadershipstakeholder engagement