The Spice & Tea Exchange®

Instructional Designer

The Spice & Tea Exchange®

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • The Instructional Designer is responsible for designing, building, and maintaining effective, engaging, and scalable training resources for franchise owners and their teams nationwide.
  • Working cross-functionally, the Instructional Designer translates business needs into effective learning solutions across eLearning, virtual learning, job aids, and training presentations.
  • This role also serves as primary administrator for the Learning Management System and Knowledge Base, ensuring scalability, content accuracy, usability, and continuous improvement.
  • Develop and maintain expertise in The Spice & Tea Exchange® mission, values, products, processes, and franchise operations.
  • Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams.
  • Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations.
  • Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions.
  • Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement.

Requirements

  • 3+ years of experience crafting programs, managing learning goals, and using LMS/eLearning tools.
  • Bachelor’s degree in Instructional Design, Learning & Development, Organizational/Behavioral Psychology, Communications, or a related field, preferred.
  • Proven experience as an Instructional Designer in a corporate or retail learning environment.
  • Portfolio of instructional design work (eLearning modules, microlearning, job aids, videos, or learning campaigns).
  • High fluency in Articulate 360 (Storyline & Rise) with demonstrated experience building interactive, performance-based eLearning.
  • Experience leveraging AI-enabled tools to enhance learning design, efficiency, and scalability.
  • Experience creating microlearning assets for just-in-time learning.
  • Experience developing training videos, including scripting, storyboarding, and basic editing.
  • Experience incorporating gamification strategies to drive engagement and retention.
  • Strong experience with Learning Management Systems, including content navigation, organization, and administration.
  • Advanced proficiency in Microsoft 365 and Canva.
  • Ability to apply instructional design methodologies (ADDIE and Agile) and adult learning principles (e.g., Bloom’s Taxonomy, Kirkpatrick Levels.)
  • Strong written and verbal communication skills with high emotional intelligence.
  • Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
  • Ability to manage timelines, collaborate with Subject Matter Experts (SMEs), and meet tight deadlines.
  • Confidence in supporting live, virtual, or hybrid learning environments.
  • Experience designing training for retail or franchise environments (store operations, frontline teams, multi-location businesses), preferred.
  • Experience supporting or administering a Knowledge Base in addition to an LMS, preferred.
  • Familiarity with franchise or multi-unit business models, preferred.
Benefits
  • Remote Work.
  • Opportunity to travel to major tourist destinations including historical and gentrified downtown locations.
  • Medical, dental, vision and other ancillary benefits.
  • 401k plan + company match.
  • Flexible spending account (FSA) for medical and/or dependent care.
  • 100% Company paid Basic Life and AD&D insurance.
  • Paid time off (PTO) during first year, following 90 days of employment.
  • 7 Paid Holidays.
  • Employee product discounts.
  • Biannual “Create & Share”, free product gifts.
  • Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instructional designeLearningmicrolearninggamificationcontent developmenttraining video productionADDIEAgileadult learning principleslearning asset lifecycle management
Soft skills
strong written communicationstrong verbal communicationemotional intelligencetime managementcollaborationadaptabilityprioritizationproblem-solvingcreativityengagement strategies
Certifications
Bachelor’s degree in Instructional DesignBachelor’s degree in Learning & DevelopmentBachelor’s degree in Organizational PsychologyBachelor’s degree in Behavioral PsychologyBachelor’s degree in Communications