The Spice & Tea Exchange®

Learning and Development

• The Instructional Designer is responsible for designing, building, and maintaining effective, engaging, and scalable training resources for franchise owners and their teams nationwide.
• Working cross-functionally, the Instructional Designer translates business needs into effective learning solutions across eLearning, virtual learning, job aids, and training presentations.
• This role also serves as primary administrator for the Learning Management System and Knowledge Base, ensuring scalability, content accuracy, usability, and continuous improvement.
• Develop and maintain expertise in The Spice & Tea Exchange® mission, values, products, processes, and franchise operations.
• Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams.
• Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations.
• Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions.
• Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement.